FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
We ship with USPS and orders arrive in 2–5 business days. Full details are in our Shipping Policy.

How much is shipping?
USPS Standard is a flat $2.99, and it's free on orders over $50. USPS Express is $5.99.

Where do you ship?
Noce currently ships within the United States.

How do I track my order?
Use the link in your shipping confirmation email, or head to Track Your Order.

Can I change my shipping address?
Email us as soon as you notice. If the order hasn't shipped, we can fix it. Once it's with USPS, we can't reroute it.

Can I cancel my order?
Yes, if it hasn't shipped yet — email us and we'll cancel and refund in full. After it ships, it becomes a standard return.

Why did my order arrive in two boxes?
Multi-item orders sometimes ship separately. You get tracking for each shipment, and you're never charged more for a split.

Returns & Refunds

What's your return policy?
You have 30 days from delivery to return a product for a refund. Details in our Refund & Return Policy.

Can I return something I've used?
Yes. We expect you to actually try it — that's the point. It just needs to come back in resalable condition with its packaging and accessories.

Who pays return shipping?
We do, if the item is defective, damaged, or wrong. For change-of-mind returns, return shipping is on you.

How long do refunds take?
We refund the original payment method once your return arrives and is inspected. Your bank typically posts it within 5–10 business days after that.

My order arrived damaged. What do I do?
Email us photos within 7 days of delivery and we'll send a replacement or refund you in full, shipping included.

Do you do exchanges?
The fastest route is to return the original for a refund and order the replacement right away, so you're not waiting on shipping in both directions.

Warranty

What warranty comes with my product?
A 1-year limited warranty on every Noce appliance, included at no extra cost, starting the day it's delivered.

What is the Extra 1-Year Warranty?
An optional add-on at checkout that extends your coverage to 2 years total, on the same terms.

Do I need to register my product?
No. Your order record is your proof of purchase.

What isn't covered?
Wear parts like pads, cloths, brush heads, and filters; damage from drops or misuse; mineral scale from skipped maintenance; and commercial use. Full list on our Warranty page.

Products & Use

Will Noce appliances work with U.S. outlets?
Yes. Our U.S. models run on 110V/60Hz with a standard U.S. plug — no adapter or voltage converter needed.

Do I need cleaning chemicals?
Our steam cleaners work with water alone. High-temperature steam does the lifting, so you can skip the detergents on most surfaces.

What kind of water should I use?
Follow the guidance in your product's manual. If you're in a hard-water area, descale on the recommended schedule — mineral buildup is the most common cause of reduced performance.

Is it safe on my floors and surfaces?
Each manual lists suitable and unsuitable surfaces. As a rule, test an inconspicuous spot first, and avoid steam on unsealed wood, delicate finishes, and anything the manual excludes.

Which model is right for me?
Email us what you're trying to clean and we'll point you to the right one — we'd rather you buy the correct product once.

Payments & Account

What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Every payment is processed over a secure, encrypted connection.

Is sales tax included?
Applicable state and local sales tax is calculated at checkout based on your shipping address.

Do I need an account to order?
No, you can check out as a guest. An account just makes it easier to track orders and reorder later.