Refund & Return Policy

Last updated: July 26, 2026

30-day returns

You have 30 days from the delivery date to return a Noce product for a refund. Use it in your own home, on your own messes. If it isn't right for you, send it back.

What we can accept

To be eligible for a refund, the item must be:

Returned within 30 days of delivery
In its original packaging, with all accessories, attachments, and manuals included
In resalable condition — normal testing is fine, heavy wear, damage, or missing parts are not
Accompanied by proof of purchase (your order number is enough)

What we can't accept

Items returned more than 30 days after delivery
Products damaged by misuse, accident, or unauthorized repair
Gift cards and digital items
Free gifts and promotional items (these must be returned with the qualifying product, or their value is deducted from your refund)
Consumable or hygiene-sensitive accessories once opened, where noted on the product page

How to start a return

Email hello@trynoce.com with your order number and the reason for the return.
We'll reply within 1 business day with a return authorization and the correct return address.
Pack the item securely in its original box and ship it back.
Send us the return tracking number so we can watch for it.

Please don't ship anything back before you have a return authorization. Unauthorized returns can't be tracked to your order and may be delayed or refused.

Return shipping

Defective, damaged, or incorrect items: we cover return shipping. We'll email you a prepaid label.
Change-of-mind returns: return shipping is the customer's responsibility. We recommend a trackable service — we can't refund a return we never receive.

Refunds

Once your return arrives, we inspect it and issue your refund to the original payment method. Your bank or card issuer typically posts it within 5–10 business days after that.

Refunds cover the price of the returned product. Original shipping charges are refunded only when the return is due to our error or a defective product.

Exchanges

Want a different model? The fastest route is to return the original item for a refund and place a new order, so your replacement ships right away instead of waiting on the return.

Damaged, defective, or wrong item

Email us photos within 7 days of delivery. We'll send a replacement or issue a full refund, including shipping — your choice. Problems that appear later are covered by our 1-year limited warranty.

Canceling an order

Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it's shipped, it becomes a standard return.

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank or card issuer first — posting times vary. If it still hasn't appeared, email us and we'll chase it down.